This Privacy Policy governs the research portals, study-specific websites, and online services operated by ZiaDerm Research LLC (“we,” “us,” or “our”). It explains what information we collect, how we use it, how we protect it, the choices you have, and how to contact us. HIPAA-protected health information collected in connection with clinical care is also governed by our Notice of Privacy Practices.

1. Scope

This Policy applies to information collected through our research websites, electronic consent platforms, in-office forms, telehealth portals, social-media pages, email, SMS/text messaging programs, study-enrollment systems, and any other channel that links to or references this Policy.

2. Information We Collect

Category	Examples
Identifiers	Name, postal address, email address, telephone number, date of birth, government-issued ID, signature
Health & Demographic Data	Medical history, treatment details, photographs, gender, sexual-health information, weight-management data, study eligibility responses
Payment & Reimbursement Data	Insurance details, stipend records, transaction history
Device & Usage Data	IP address, browser type, device IDs, referral URLs, pages visited, interaction timestamps, cookies, pixel tags, analytics scripts
Marketing & Communication Preferences	Email opt-ins, SMS opt-ins, communication history
Location Data	City- or region-level geolocation derived from IP address or mobile device

Information is provided directly by you (e.g., prescreening forms, e-consent, email replies, SMS keywords) or collected automatically (e.g., cookies, server logs, pixels, session-replay tools).

3. How We Use Information

• Determine study eligibility, schedule visits, and manage participant records
• Conduct clinical research, including required safety reporting to sponsors and regulators
• Verify identity, process stipends or reimbursements, and submit insurance claims if applicable
• Send transactional notifications (visit reminders, lab results, study updates)
• Deliver educational or recruitment communications by email or SMS with your consent
• Personalize content, offers, and user experience on our sites
• Analyze site performance, improve protocols, and support quality-improvement initiatives (de-identified where feasible)
• Detect, investigate, and prevent fraud, security incidents, and abuse
• Comply with legal, regulatory, and professional obligations

4. Email & SMS/Text Messaging Privacy

Consent — You must affirmatively opt in to our email list or SMS program. By opting in, you authorize automated or manual messages to the address or number you provide.

Frequency & Content — Messages may include visit reminders, study alerts, health tips, future trial opportunities, and account notices. Frequency varies.

Opt-Out — Click “unsubscribe” in any marketing email or reply STOP to any text message. Transactional (non-marketing) emails or texts related to study participation may still be sent where permitted by law.

Message & Data Rates — Standard carrier charges may apply.

Security — Email and SMS are not end-to-end encrypted; avoid sending sensitive medical information via these channels.

5. Cookies & Similar Technologies

We use first- and third-party cookies, pixels, tags, local storage, and analytics tools (e.g., Google Analytics, Meta Pixel) to recognize your device, measure traffic, tailor ads, remember preferences, and understand visitor interactions. You may disable cookies in your browser; doing so may limit functionality.

6. Sharing & Disclosure

We do not sell your personal information. We share it only:

• With service providers performing services on our behalf (secure hosting, e-consent platforms, EDC systems, email/SMS vendors, payment processors) under confidentiality obligations
• With study sponsors, contract research organizations, institutional review boards, monitors, auditors, and regulatory agencies as required for research oversight
• With referring physicians, laboratories, or pharmacies involved in study procedures
• With analytics and advertising partners using de-identified or pseudonymized data where possible
• To comply with subpoenas, court orders, audits, or other legal requirements
• In connection with a merger, acquisition, or asset sale (subject to customary safeguards)
• With your explicit direction or consent

7. Data Retention

We retain information for as long as necessary to meet research-record requirements, fulfill the purposes described above, resolve disputes, enforce agreements, and comply with applicable regulations (e.g., FDA, ICH-GCP).

8. Security

We use administrative, technical, and physical safeguards—including encryption in transit and at rest, access controls, intrusion detection, security audits, and staff training—to protect information. No method of transmission or storage is completely secure.

9. Your Rights & Choices

Where permitted by law, you may request access to, correction of, or deletion of your personal information; restrict or object to certain processing; receive an electronic copy; or withdraw consent. Submit requests using the contact details below. We will verify your identity and respond within applicable legal timeframes.

10. Children’s Privacy

Our research services are not directed to children under 13 unless a pediatric protocol specifically permits enrollment with parental consent. We do not knowingly collect personal information from children without such consent.

11. International Data Transfers

If you access our services from outside the United States, your information may be transferred to, stored, and processed in the U.S., where data-protection laws may differ from those in your jurisdiction.

12. Updates to This Policy

We may revise this Policy at any time. Changes take effect when posted on our websites with the “Effective Date” updated. For material changes, we will provide prominent notice (e.g., banner, pop-up, email, or SMS).

13. Contact Us

Privacy Officer
ZiaDerm Research LLC
16100 NE 16th Ave, Suite A
North Miami Beach, FL 33162, USA

Phone: (786) 589-5183
Email: info@zia-derm.com

For SMS program queries: text HELP to the number that messaged you or call the number above